September ‘24 - Connect Airbnb to Each Akia Office

Product Updates

Connect a Different Airbnb Account to Each Akia Office

• You cannot have multiple Airbnb accounts linked to the same Akia office (Airbnb Account A and B cannot be linked to Akia Office A).

• You cannot link the same Airbnb account to different Akia offices (Airbnb Account A cannot be linked to both Akia Office A and Akia Office B). We suggest you create co-host Airbnb accounts that manage the units within each Akia office if you do not have designated Airbnb accounts.

1. Go to https://sys.akia.ai/integrations/apps/airbnb and install the Airbnb app (Akia Admins or Super Admins are the only ones able to install Airbnb)

2. You will be prompted to log in to Airbnb upon clicking Install
• Make sure you log in to the Airbnb account you want linked to the Akia office name that shows in the top left corner of your Akia account

3. Follow the steps in the window to connect your Airbnb account to Akia

4. Switch your active office and repeat steps 1 to 3
• To switch your active office, click on your profile picture in the top right corner of Akia and navigate to your other property in the dropdown

Other Updates

• View Transactions and Refund Guests with Akia Pay
• If you are using Akia Pay to process payments on the platform, you are able to go to the Payments section in Settings to view recent transactions and manage refunds for guests.

• Mark collection items as Out of Stock to prevent guests from adding them to their cart

Integration Updates

• Get total fees from LMPM with the token lmpm_total_fees__a

• Filter out waitlisted reservations from Maestro

• Fixed getting Room Type from Mews

• Send back accompanying guest data from Mini App submissions to Opera

• Push back credit card information to Opera On Prem

• Fixed total payment values pulled from StayNTouch

• Automatically send back Akia notes to Streamline’s reservation notes

• Improved reliability of opening doors with Flexipass webkeys

Fixes & Improvements

• Added confirmation button before deleting a collection

• Show per night calculation in add to cart button for nightly-priced collection items

• Fixed real-time ID verification not pulling up the guest’s front-facing camera

• Added default routing selection for new messages

• Alphabetize triggers page

• Show Akia-issued keycode message in Inbox > Templates button (if applicable)

• Allow removing/resizing the guest's profile picture

• Fixed Returned inbox smart tag not showing the correct status

• Added first and last name columns to messages report

• Fixed task templates not being correctly associated with a task queue

• Automatically update Akia-issued keycode if the guest's room changes

• Route users to profile settings if they’re already logged in when they click on a password reset link

• Search by confirmation number on the Kiosk

• Allow overwriting the active Mini App on the Kiosk

• Added office name to the Notes Feed if you manage multiple properties

• Removed property’s name from the email signature for non-templated emails