Hotel Configuration

The Hotel Config section in Settings allows you to access your unique hotel email, change your hotel logo, specify your property’s hours and social media links, and set Akia’s response delay and salutation type.

Change the name of your hotel when introduced to guests or when the message token {{office.name}} is used.

Upload your hotel logo that will display at the top of your booklets and agreements. Note that the logo will be resized in the booklets and agreements based on available vertical space.

Specify your check-in and check-out hours so Akia can automatically respond to inquiring guests.

Set your hours of availability per day. If you select custom hours per day, you’re able to set a Staff Unavailable Message that will automatically reply if a guest messages you outside of your available hours.

Specify any tags you want to see directly under the guest’s name in your Inbox. Note that these tags will show for all users who can view guest threads in the Inbox.

If you just added a smart tag, it will be applied the next time we get a reservation update from your PMS.

Provide your social links that will be used in your booklets if you select the social component. Learn more about editing booklets here.

If you check these, Akia will automatically reopen the chat if the connected staff has not sent a message after ~10 minutes and will close the chat if the guest has stopped replying after ~30 minutes.

Set the escalation time for your property and optionally choose to forward the conversation to a specific department if left unanswered.

Specify how Akia should address the guest when you use the {{guest.honorific}} token.

Users and Departments

Branding

Create and Edit Booklets

Create and Edit Agreements