Product Updates
Configurable Limits for Time and Date Input
Have a lot of guests saying they’re arriving before check-in time or requesting housekeeping after their stay is over? Enforce limits for your time and date inputs.
Learn more about creating and editing Mini Apps here: Create and Edit Mini Apps
New Conditions - Brand Patron and Patron Verified
If you manage multiple properties with Akia and want to track guests who stayed at a previous location, leverage the Brand Patron and Patron Verified conditions to give these guests a different experience than first-time guests or guests who returned to the specific property.
Key differences:
Returned - Guest has stayed at Property A before, and is staying at Property A again
Brand Patron - Guest has either stayed at Property A OR Property B before, and is staying at Property A again
Patron Verified - Guest has had their ID verified either at Property A or Property B
Identity Verification Status - Checking the guest’s ID verification status for their current property
Other Updates
- New step in the ID Verification flow: manual update of submitted information
- When users manually verify a guest's ID, they now have the option to manually update the detected info to make sure it's correct before we save the ID information (and send it back to the PMS if applicable)
- Organization level assets for accounts managing multiple properties
- When you create a new Mini App, email template, Macro, etc, you can now choose if you want to create it for the particular account or for the organization
- Configuration in Devices (Device Hub) page allows you to determine how Akia should set the default Start At and End At times for device hub codes, and if Akia should prefer to use the guest’s phone number to generate their code
Mobile App Updates
Bug Fixes
- Fixed not being able to route a conversation to a specific user
- Fixed office of the guest not being respected when trying to send automated messages manually
- Fixed delays with receiving push notifications
- Fixed toggling automation and other toggles not working
- [Mobile] Add task queue selector to add task screen
Integration Updates
- Correctly determining arrival/departure times based on daylight savings relative to the guest's reservation dates
New Integrations
- Shift4 payment processor - https://www.shift4.com/
Property Management Systems
- Split up total payment and tax on a reservation basis for Mews due to group reservations incorrectly had the same total payment and tax amounts
- Fixed Room Ready status from Mews not being in real-time
- Optionally send a guest’s first and last name back to Opera
- Pull Pro Forma Folio from Opera
- Check for Room Ready (inspected) status from WebRezPro beginning at 7 am Pacific Time on the guest’s arrival day
Digital Keys
- Fixed Akia creating excess users in Salto and not correctly deleting them
Fixes & Improvements
Mini Apps
- Optionally select a specific Mini App screen using the bracket icon { }
- Fixed automatic resizing of uploaded images
Inbox & Reservations
- Updated view when you open an image in the inbox
- Support Akia keycode first used as a column or filter
- Show emoji option on WhatsApp platform
- Always show tasks associated with the guest regardless of what platform you’re communicating with them on
Team Communication & Analytics
- Viewing/editing automations is its own permission set feature, separate from settings
- No longer create team chats for sub-tasks/dependent tasks
- Sorting and filtering supported for dashboards
- Clicking a record on a Mini App Submission report will open the respective Mini App
Misc
- Allow canceling “Completed” orders - Akia will not automatically refund a guest if an order is canceled, a refund will need to be done manually
- Ability to move Dialer call widget on your screen
- Automatic SMS review for marketing campaigns