What Is the Broadcast Feature?
Broadcast allows you to send a message to multiple guests at once, whether you want it to go out now or later.
Akia Tip: Any Audience Groups you create will appear under Filters, so you can broadcast to pre-designated contact lists. There is an Audience Group called housekeeper in this example.
How Do I Broadcast to Guests?
Desktop
- Go to the Records tab
- Use the filters on the left to define the guests you want to reach
- Example 1: Use the Arrival Date filter with today’s date to create a list of all guests arriving today.
- Example 2: Use the In-House date filter with Thursday’s date to create a list of all guests arriving on Thursday.
- Click Select All at the bottom to choose all guests in the list.
- You can also select or un-select guests individually.
- Click Broadcast
- Type in the message you wish to send or use a Macro. You can insert Mini Apps and Message Tokens using the Magic Wand icon.
- Select which platforms you would like the message to be sent on
- Akia will send your broadcast message on the first available platform. If the guest doesn’t have a phone number and you select Email as option 2, Akia will try and send the message via Email.
- If you have Airbnb installed, it will show up as an available platform.
- Optionally attach a file to the message and specify a time in the future for your message to send.
- Click Ok
Mobile
- Go to the Records tab, noted by the person silhouette 👤
- Click on the appropriate filter to change who you want to broadcast to
- Unselect any guests you do not want to send the message to
- Click Broadcast to type out your message to guests
- Optionally select which platforms to send the message on, and reorder the priority if needed
- Optionally attach a file to the message
- Click Broadcast to send the message within the next few minutes
How Do I View Past Broadcasts/Cancel Broadcasts
View your past Broadcasts or cancel a scheduled one by clicking on the three dot icon in the top right corner and selecting Broadcast History.
If you have a broadcast scheduled, you are able to click the Delete button to not send it to the guest. There is no way to edit a broadcast after it has been created, so you would need to delete and recreate the broadcast to edit.
Use Cases
- 🔔 Maintenance Alert: Notify in-house guests that the pool will be temporarily closed.
- Set the In-House filter to today’s date.
- 🥂 Plan Social Events: Invite guests who will be in-house on Thursday to your weekly happy hour.
- Set the In-House filter to Thursday’s date.
- 💵 Earn Revenue: Offer room upgrades to guests arriving today.
- Set the Arrival Date filter to today’s date.
