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Broadcast

Send a message to multiple guests at once.


What Is the Broadcast Feature?

Broadcast allows you to send a message to multiple guests at once, whether you want it to go out now or later.

 
Select the guests you want to reach.
Select the guests you want to reach.
 
Akia Tip: Any Audience Groups you create will appear under Filters, so you can broadcast to pre-designated contact lists. There is an Audience Group called housekeeper in this example.
 

How Do I Broadcast to Guests?

Desktop

  1. Go to the Records tab
  1. Use the filters on the left to define the guests you want to reach
      • Example 1: Use the Arrival Date filter with today’s date to create a list of all guests arriving today.
      • Example 2: Use the In-House date filter with Thursday’s date to create a list of all guests arriving on Thursday.
  1. Click Select All at the bottom to choose all guests in the list.
      • You can also select or un-select guests individually.
  1. Click Broadcast
  1. Type in the message you wish to send or use a Macro. You can insert Mini Apps and Message Tokens using the Magic Wand icon.
      • Optionally attach a file, such as an image or PDF.
      • Optionally specify a time in the future for your message to send.
  1. Click Ok
 
Customize your message to broadcast.
Customize your message to broadcast.
 

Mobile

  1. Go to the Records tab, noted by the person silhouette 👤
  1. Click on the Arrival Date to change who you want to broadcast to
  1. Click Broadcast to type out your message to guests.
Notion image
 
Akia Tip: Your broadcast will send via all available platforms; so if you don’t want guests to receive your broadcast through multiple platforms, unselect to omit them from the broadcast.
 

How Do I View/Cancel Past Broadcasts

View your past Broadcasts or cancel a scheduled one by clicking on the clock icon to the right of the Broadcast button.

 
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Use Cases

  1. 🔔 Maintenance Alert: Notify in-house guests that the pool will be temporarily closed.
      • Set the In-House filter to today’s date.
  1. 🥂 Plan Social Events: Invite guests who will be in-house on Thursday to your weekly happy hour.
      • Set the In-House filter to Thursday’s date.
  1. 💵 Earn Revenue: Offer room upgrades to guests arriving today.
      • Set the Arrival Date filter to today’s date.
 

See Related

 
 
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