What Is the Broadcast Feature?
Broadcast allows you to send a message to multiple guests at once, whether you want it to go out now or later.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2F70e56fcb-c69a-4ab7-9489-7c5110aadf6b%2Fezgif-3-4a4fbe13d6.gif?table=block&id=dc7e9448-ceae-4ee4-b0de-df4cbe2ef864&cache=v2)
Akia Tip: Any Audience Groups you create will appear under Filters, so you can broadcast to pre-designated contact lists. There is an Audience Group called housekeeper in this example.
How Do I Broadcast to Guests?
Desktop
- Go to the Records tab
- Use the filters on the left to define the guests you want to reach
- Example 1: Use the Arrival Date filter with today’s date to create a list of all guests arriving today.
- Example 2: Use the In-House date filter with Thursday’s date to create a list of all guests arriving on Thursday.
- Click Select All at the bottom to choose all guests in the list.
- You can also select or un-select guests individually.
- Click Broadcast
- Type in the message you wish to send or use a Macro. You can insert Mini Apps and Message Tokens using the Magic Wand icon.
- Select which platforms you would like the message to be sent on
- Akia will send your broadcast message on the first available platform. If the guest doesn’t have a phone number and you select Email as option 2, Akia will try and send the message via Email.
- If you have Airbnb installed, it will show up as an available platform.
- Optionally attach a file to the message and specify a time in the future for your message to send.
- Click Ok
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2Fa0226162-f82b-4c1c-a4fc-bc49e9e942d1%2FUntitled.png?table=block&id=7fc127d1-aed6-4f38-9373-25761c945183&cache=v2)
Mobile
- Go to the Records tab, noted by the person silhouette 👤
- Click on the Arrival Date to change who you want to broadcast to
- Click Broadcast to type out your message to guests.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fa96500dc-d41a-42f7-8c35-7231115d8d1e%2FScreenshot_20220922-135231_Akia.jpeg?table=block&id=0e36d64e-009c-4e58-b644-d186038bd69a&cache=v2)
Akia Tip: Your broadcast will send via all available platforms; so if you don’t want guests to receive your broadcast through multiple platforms, unselect to omit them from the broadcast.
How Do I View/Cancel Past Broadcasts
View your past Broadcasts or cancel a scheduled one by clicking on the clock icon to the right of the Broadcast button.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F63eab74e-4a47-42b6-81ed-8e71747c9e1e%2FScreen_Shot_2022-10-31_at_4.07.28_PM.png?table=block&id=dcd643c6-ed3b-4cf4-af12-1d5ff129fc64&cache=v2)
Use Cases
- 🔔 Maintenance Alert: Notify in-house guests that the pool will be temporarily closed.
- Set the In-House filter to today’s date.
- 🥂 Plan Social Events: Invite guests who will be in-house on Thursday to your weekly happy hour.
- Set the In-House filter to Thursday’s date.
- 💵 Earn Revenue: Offer room upgrades to guests arriving today.
- Set the Arrival Date filter to today’s date.