Product Updates
Refreshed Email Editor
We have updated the email template editor to take advantage of the Mini App editor. Create your email templates here: https://sys.akia.ai/automation/transactional-emails with our new editor!
You can also update your email signature in Settings here: https://sys.akia.ai/settings/email-signature
Merge & Unmerge Guest Profiles
If you use our unified inbox and receive emails from 3rd party platforms like Booking.com, VRBO, or Expedia, you may have noticed those conversations come through a different profile and don’t tie in to the data we have from your PMS. Our team has made it easier to merge these 3rd party profiles with the existing ones with the Manage Conversation action.
- While you’re on the Booking.com, VRBO, or Expedia profile, click Manage Conversation in the three dot icon next to the guest’s name and a popup window will appear.
- In that popup, type in the actual name of the guest and select it from the dropdown.
- Once you hit Ok, Akia will merge the Booking.com, VRBO, or Expedia profile to the guest’s existing profile. Allowing you to toggle between the 3rd party platform like you would with SMS and email.
To unmerge a profile, click Manage Conversation and in the popup, type another guest’s name (the profile you want to move the email/phone number to) or create a new profile by typing in a new name. This is great if the phone number we received from the PMS is incorrect, or the guest may have mistyped and you have to separate the numbers.
Other Updates
- Updated UI for room upgrade (smart upsell) configuration
Integration Updates
New Integrations
- Hotelizer - https://www.hotelizer.net/index_en.php
- StayFlexi - https://business.stayflexi.com/
Property Management Systems
- Pull reservation origin and travel purpose from Mews
- Ability to check out guests in Opera via Akia
- Process Arrival and Departure time from StayNTouch
Digital Keys
- Store when a reservation has been marked checked out in Flexipass
Fixes & Improvements
Inbox & Reservations
- Added X to close button for Bulk Mark Complete popup
- Notes are now shown regardless of which platform you’re messaging the guest on
Team Communication & Analytics
- New filter for office to see which users have access to a particular property
- Default the analytics filter to Last Week if you’re viewing on Monday or Tuesday
- Fixed users being able to add others to chats if you two do not have access to the same location
Misc
- Moved WhatsApp sign up to be under the Hotel Config section of Settings
- Web Chat phone number opt-in checkbox is unchecked by default, visitors need to checkmark in order to begin chatting
- Allow guests to sign a Mini App on the kiosk without searching for their reservation details