Web Chat

Akia’s web chat is a small JavaScript widget that you can embed on your website or booking engine to allow prospective guests to communicate with you while they are browsing the site.

With Akia's unified inbox, web chat messages also come directly into your normal text messaging inbox, so you can manage and chat with guests who are browsing your website as well as guests on your property all within the same place.

Website Visitors are clearly indicated in your thread list with a badge to let you know whether they are still online and browsing your site or they are offline and have left your site.

To install the web chat widget, your IT team can place the following code on every page on your website in the header. Your unique Website Token can be found in Akia's Settings under Platforms > Website Chat.

<script src="https://sys.akia.ai/website_chat_js/<YOUR_WEBSITE_TOKEN>/chat.js">
<noscript>
<a href="https://akia.com/enable-javascript" rel="nofollow">Chat with us</a>
</noscript>
</script>

Add the following code to your website to have the Web Chat automatically pop up when clicked:

<a id="SPECIFY_ID_HERE" href="javascript:AkiaChat.open()" class="footer-link">Message Us</a>

Update the CSS to add right and bottom margins depending on where you want to move the web chat on your page.

.__akia-chat-icon-wrapper,
.__akia-chat-box {
  margin-right: 30px!important;
  margin-bottom: 30px!important;
}

After you have added the Web Chat code to your website, you can update the icon by adding your logo URL to the following code section. We recommend 55x55 dimensions.

<style>
	.__akia-chat-icon {
	background-image: url(<your_logo_here>) !important;
	}
</style>

In the settings, you can specify a special welcome message which will be the first message displayed to a new visitor to engage with them.

You can optionally specify your hours of availability for web chat if you don't want to accept new inquiries through your website during specific hours. You can customize your availability start and end time per day.

If a visitor tries to chat with you while you're unavailable, the visitor would see that you are "offline" and would receive an automated unavailable message which you can also customize.

While the visitor is chatting with you on your website, they'll be asked to provide their names and phone numbers. If they provide their phone number, it will be displayed in the guest profile, and you will be able to switch the platform to SMS/WhatsApp in the top left corner of the message thread.

This will allow you to follow up or continue the conversation with the prospective customers over text messaging.

Customize your Web Chat welcome screen to collect visitor data. Reach out to us in the Support Chat or at help@akia.com if you would like to add the welcome screen to your Web Chat.

Go to the Prompts section of Web Chat to configure your Web Chat to send a different message to the guest based on if they’ve been to your website before or what page they’re viewing.

Guest Messaging