Product Updates
Platform Fallback for Broadcast
Need to send a message to all in-house guests notifying them of happy hour in the lobby, or maybe one of the elevators isn’t working, but not all of your guests have provided their phone numbers? We now support platform fallback so you can send your message via email if the guest doesn’t have a phone number, or WhatsApp if they’re international.
Learn more about broadcasting to guests here: Broadcast
Broadcast Recipient History
Sometimes it’s hard to remember who your team has already broadcasted to so we’ve added another panel to the broadcast history to see the guest’s names and their contact information. That way, your team can more easily understand who you still need to broadcast to vs who you’ve already notified.
Report Filtering
Want to do more in-depth report filtering? Hover over the column name and if the column is filterable, Akia will show a pop-up where you can select which values you want to see on the report.
Note: Filters are not saved, so refreshing the page will revert them, and other users will not see the filters you set.
Learn more about Reports here: Reports
Other Updates
- New reservation widget shows reservations vertically (previously you had to click the → to view the guest’s other reservations)
- New condition In-House (useful for only showing Mini App components to in-house guests with display rules)
- This is the same logic as the In-House records filter where the condition would apply to arriving, on property, and departing guests.
- Show the parent reservation in reservation card widget for secondary reservations, making it easier to toggle between the secondary and main guest
- Optionally require the guest to pass ID verification prior to being able to submit the Mini App with Verify Before Submission in the ID Verification component
Mobile App Updates
New Features
- Show message undelivered reason (if applicable)
- Reservation selector option when sending a macro with reservation-specific message tokens to a guest
Bug Fixes
- Show “-” if a payment value is hidden from user’s view
- Improved task completion syncing
- Updated records icon to match desktop
- Fixed ID verification widget not showing the same failure reasons as desktop widget
- Fixed guest name and order values cut off on Orders tab
Integration Updates
New Integrations
Property Management Systems
- Add a reservation note to Cloudbeds when the Mini App is uploaded and automatically sending back the guest’s submitted ETA
- Pull unit address fields from Hostfully
- Retrieve room description and last 4 digits of the guest’s credit card from JonasChorum - customer.jonaschorum_room_description__a and customer.jonaschorum_cc_last4__a
- Process reservation booker from Mews - use the condition Reservation Booker true/false in your automation conditions
- Pull deposit and balance due from StayNTouch
- Pull number of bedrooms and bathrooms on the unit from Streamline
- Pull unit security codes from Track
- Optionally generate guest surveys from Track through touchpoints
- Send back number of occupants to Track via trigger
Digital Keys
- No longer automatically issuing a keycode if the reservation already has a code generated
- Flag when the door was first opened with Flexipass’ webkeys in Records and Reports
Messaging
- Fixed Airbnb support messages being duplicated in the conversation thread
- Fixed Airbnb inquiry rich attachment not showing
Fixes & Improvements
Mini Apps
- Allow dynamic tokenized image for Mini App cover screens
- New completed banner for completed Mini Apps
- Regard a blank space as an invalid Mini App input and will require the guest to add an alphanumeric character to submit
- Allow more Mini App input types to be used for certain Store to Field options
Automations
- New condition for email or phone number is set/is not set
- Fixed not falling back to email/another platform if automation was disabled on the SMS platform
Inbox & Reservations
- Assigned inbox folder includes conversations forwarded to you/your department
- Inbox folders respect Only show conversations for: My active office only inbox setting
- Links in conversation activities are now clickable
- Ability to view broadcast recipients in the Records page
Team Communication & Analytics
- Added Last Successful Verification Date to Reports
- Task dependencies can now have their own dependencies in task templates
- Correctly show dependent sub task count when you create a task from a template
Misc
- Showing guest’s arrival and departure date on the Order card
- When early check-in/late checkout is approved, automatically set the guest’s ETA and ETD in Akia to the specified time
- Fixed custom attribute typing selector showing duplicate rows