Enabling OHIP integration
- Please provide the following information to your Akia’s Customer Success Representative
- Region: The region in which the hotel’s OPERA Cloud environment is running.
- Tenant / Chain Code: The hotel’s tenant code used to target the right tenant especially in OPERA Cloud environments that host multiple tenants.
- Hotel ID: The OPERA internal ID of a hotel in the customer’s tenant.
- SSD URL: The URL on which to create an integration user. This is your OPERA login page URL.
- Enterprise ID: This is a unique identifier for the enterprise.
- Chain Code: The hotel’s chain code is used to target the right account especially in OPERA Cloud environments that host multiple accounts.
If you have an OCIM environment, please provide the following instead:
- A new integration user will be created on your behalf. The Opera hotel administrator will need to approve this request.
- Please let your representative know upon completion of the approval
Enabling Business Events (for Near Real-Time Updates)
By default, Akia receives new bookings when they are made and continuously syncs with Opera 3 days before the guest’s arrival. For Akia to receive reservation updates when they happen (e.g. reservation date changed or room update), you will need to enable business events in Opera.
1. Create a New External System
- Go to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > EXTERNAL SYSTEM.
- Create a New External System named [Property]_AKIA - the Property you select from the dropdown on the right
- If your Property is CALIF your External System Code would be CALIF_AKIA
- If you are a hotel group, please have only one External System per Chain code.
- Meaning you are registering events from other connections separately.
- Specify the External System Code (CALIF_AKIA)
- Add 999 in the Sequence field (if already in use, choose another/any number)
2. Create a New External Database per Hotel
- Go to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > EXTERNAL DATABASES
- Create a New Database with code [Property Code]_AKIA.
- If your Property Code is CALIF, the Database would have the code CALIF_AKIA.
- It is expected that the External Database and External System codes are the same
- Select the available property in the Available section and click > to move it to the Selected section
- Hit Save
3. Business Event Configuration
- Navigate to ADMINISTRATION > INTERFACES > BUSINESS EVENTS > BUSINESS EVENTS CONFIGURATION.
- Select the External System you’ve created with [Property]_AKIA (CALIF_AKIA) and the Reservation Module
- Create new business events based on the Reservation Module by clicking New
- Cancel
- Check in
- Check out
- Delete reservation
- Join guest
- New Reservation
- No Show
- Reactivate No Show
- Reactivate waitlist
- Reverse check in
- Turnaways
- Update reservation
📢 You need to create individual business events for each of the above categories, so you would be selecting the business event and moving the Available >> Selected 12 times for each Reservation Module option.
- As you go, you’ll see the different business events show in the overall list:
4. Create Another External System
Opera does not allow you to create a publisher for the same external system, so we need to create a new external system before proceeding.
Please follow Step 1 to name this new External System AKIA_OHIP, and the sequence can remain as 999.
5. Set your OHIP_AKIA publisher to [Hotel Code]_AKIA
After you have created another external system with the name AKIA_OHIP, you should now be able to add [Hotel Code]_AKIA (CALIF_AKIA) as a publisher to the OHIP_AKIA external system.
✅ Akia Tip: If you have multiple offices using Akia, you must do this for each office.
To add CALIF_AKIA as a publisher to OHIP_AKIA:
- Click on the three dots icon for OHIP_AKIA and go to Publishers
- Create a new Publisher by clicking New.
- Add the Property_AKIA (CALIF_AKIA) publisher from the dropdown or search
- Hit Save
🎉 You’re done! Let our team know in the Support Chat or at help@akia.com to verify business events have been successfully enabled for your account.
Enable Pre Registration Check-in
- Go to ENTERPRISE > OPERA CONTROL
- Make sure the Pre-Registration Check in is ACTIVE
