How can we help? 👋

Create and Manage Team Chats

Manage to-do items with your team internally.


What Are Team Chats?

Team chats are a way to internally communicate in the property, departments, or 1:1 with another user. If you want to limit who can speak in a team chat, make it announcement only and only Admins will be able to message in the chat. Any task that is created will automatically have its own “task chat” created so you can easily discuss the task with relevant parties.

 

How to Create a Team Chat

  1. Click the + button next to Inbox
  1. Select Team Chat
      • Optionally name the chat (the name can be edited later)
  1. Add participants by their Department and/or on an individual name basis
  1. Option to mark as announcement only where only admins can send messages
  1. Click Ok to create the new team chat and it will show at the top of the Inbox screen (under any pinned or connected conversations)
 
Notion image
 

Directly Message Another User

There are two options to directly message another user

  1. Create a new Team Chat and only add that specific user
  1. Go to an already-created team chat, click on a participant’s name in the sidebar, and select Send Message to open up the 1:1 team chat
 
Notion image
 

Edit Team Chat

Clicking on the pencil icon in the right sidebar will allow you to edit the chat’s name or make it announcement only (or revert it to a regular team chat)

 
Notion image
 

Pin a Team Chat

Clicking the pin icon to the right of the pencil icon will pin the conversation to the top of your Inbox (and will take precedence over any conversations you are connected to).

Notion image
 

Add/Like Notes

You can add notes in the sidebar so that users can quickly refer to the information as needed. Users are also able to “Like” these notes if they want.

Notion image
 

Manage Chat Participants

Adding a Participant

  1. Go to the Inbox
  1. Select the team chat
  1. On the right panel, click the Participants dropdown and select a user to add
  1. Once selected, that user will be added to the chat
Notion image
 

Removing a Participant

  1. Go to the Inbox
  1. Select the team chat
  1. On the right panel, hover over any participant and click the ⛔️ button to remove them
Notion image
 

Messages in a Team Chat

You can do almost everything in a team chat as you can in a regular chat with a guest. The only differences are you can’t send a scheduled message using the Templates section, no magic wand to input Message Tokens into the text, and you are unable to delay the message sending.

 

Task Notifications

You will receive notifications when:

  1. A task is assigned to you or your department
  1. There is a new message in a task chat (the chat will go to the top of your inbox with a red circle but will not appear on the notifications page)
  1. When a task you are included in is completed
 
Akia Tip: As with regular chats, you can hover over any message bubble to see the exact timestamp and create a task from the specific message:
 

Use Case

  1. ⚠️ Property Issues/Announcements: Team chats are great if you find yourself needing to send information quickly to all of your employees.
      • Set the team chat to Announcement Only to make messaging limited to Admins and ensure wrong information is not sent.
  1. 👥 Talk Within a Department: Quickly message others in your department if you have a particular question regarding a guest or issue.
      • Select the specific Department you want to message in the Team Chat creation window.
  1. 🙋 Reach Out to a Team Member: Set up a 1:1 chat to get a quick question answered.
      • Create a team chat with only one user, or directly send them a message from an already-created team chat.
 

See Related

 
Did this answer your question?
😞
😐
🤩