What Is Kiosk?
While delivering digital Mini Apps over text messages prior to check-in will drastically increase the open and completion rate, some guests may still arrive at the property empty-handed with their Mini App incomplete.
Akia provides a tablet Kiosk solution that allows staff to quickly and easily push Mini Apps to an accessible tablet where guests can sign and complete the Mini Apps. Instead of printing the Mini App for guests to sign or asking them to pull out their phones, staff can offer the front desk tablet.
How Do I Set Up a Kiosk?
Enabling a Tablet
With your existing Android or iOS tablet, you can turn the device into a self-serve Kiosk at the front desk.
- In Akia Settings, go to Kiosk under Platforms, and create a new device for the tablet you’ll be using.
![Click on](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fd27b8652-5429-4b95-80b5-c1c6c45533d8%2FScreen_Shot_2021-12-17_at_2.25.19_PM.png?table=block&id=29ee0f1a-bd1b-40dc-b633-b86db78a3cc1&cache=v2)
- Name your Kiosk and upload a photo or video to run on the device when an Mini App is not pulled up.
![Type in the device name and upload your background media in order to save.](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F4ced2d7d-713f-4401-ac06-69f11a910332%2FScreen_Shot_2022-08-08_at_4.16.54_PM.png?table=block&id=044b6027-cb31-4973-b109-7b9ca4184033&cache=v2)
- Install the Akia app (Android, iOS) on the tablet device you will be using.
- Open the Mobile App on your tablet, and log into Akia using an admin account.
- Go to the Mobile App Settings
- Click Convert to Kiosk and select the name of the Device you created in Steps 1 & 2
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F464fe268-7e27-463d-8d32-a7d8c74f8fed%2FScreenshot_20220815-110316_Akia.jpeg?table=block&id=76c5bc7c-4d82-42ef-9ef5-0ad02e55355b&cache=v2)
- Your Kiosk is now ready!
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2F132052d8-dab7-4545-b844-0a5e7c3a58a0%2FResized_Screenshot_20220901-140537_Akia_9443.jpeg?table=block&id=fc7cbfc4-6b3f-43d1-ad16-76a917db8ca0&cache=v2)
- You can search for a guest’s Mini App by typing in their phone number, email, or reservation ID into the Kiosk. For security purposes, entering a guest’s name will not pull up their Mini App.
- You can select the specific Mini App if the guest has multiple.
![Notion image](https://www.notion.so/image/https%3A%2F%2Fs3-us-west-2.amazonaws.com%2Fsecure.notion-static.com%2Fa15a80f7-4d6d-41fc-b095-bb2329466cf6%2FScreenshot_20220901-140643_Akia.jpeg?table=block&id=c9c1fbcd-e442-4841-ace3-5b74d1aa8203&cache=v2)
Push Mini App to Kiosk
- Under the guest’s profile, you will see a list of Mini Apps that have been generated for the guest.
- Click on the tablet icon next to the Mini App you want to send, and then choose the Kiosk device.
The Mini App is automatically removed from the Kiosk after the guest signs it, but you can also remove the Mini App from the Kiosk by clicking on the three dot icon and selecting Remove from Kiosk
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2F01b24db5-cd77-4c9b-aa33-50f07d1e823e%2FScreen-Recording-2024-08-30-at-2.gif?table=block&id=ff9179aa-22fc-46d6-8924-be8a4603dc7b&cache=v2)
Exit Kiosk Mode
Press and hold the Kiosk name in the bottom right hand corner to log out (will take a few seconds of holding).
![Notion image](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2Fa1bfd752-3568-485f-9913-3ca103fca7e8%2FResized_Screenshot_20220901-140537_Akia_9443.jpeg?table=block&id=949e093d-4afb-4b52-a01b-552b362ed4c9&cache=v2)
Common Issues
My guests cannot pull up their Mini App in the Kiosk
- Make sure the guest is searching for their phone number with the country code included (e.g. +11234567890), or with the email that was used upon booking, or the reservation ID we received from your PMS.
- Guests can only be found in the Kiosk if they are arriving today, or currently on property, and have an unsubmitted Mini App. If no Mini App has been generated for them OR they have already signed their Mini App, they will not show up in the search.
How can I manually send a Mini App to the Kiosk
Hover over the Mini Apps widget and click on the three dots next to the Mini App name. Select Send to Kiosk and the Kiosk device you want to send it to.
![Hover over the “Home” section and click on the three dot icon](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2F11f7c6be-0517-4c73-a0c8-0f599f743299%2FScreenshot_2024-08-30_at_2.47.30_PM.png?table=block&id=c6c2b37d-1068-460c-89d1-0d5a3301c03f&cache=v2)
![Select “Send to Kiosk” and choose the device you want to send it to](https://www.notion.so/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F4db08800-92cb-4deb-8f42-d4dfef6947fc%2Fda66f545-e79d-4da4-a2f3-25c12707d405%2FScreenshot_2024-08-30_at_2.47.23_PM.png?table=block&id=fdc202d0-4821-47a5-b3ad-2a6da1e9c545&cache=v2)
Use Cases
- 🧓 Non-Tech Savvy Guests: If you see yourself getting a lot of non-tech savvy guests, the Kiosk feature allows you to help guests navigate the registration card without having to bring out the pen and paper.
- ⏱ Walk-In Reservations: For guests who walked in, handing them the tablet device may be easier than waiting for their text message to be received.