Data Classification Matrix – Akia

Name	Classification	Access Control
Activity Log	Private	Authenticated Users
Departments	Private	Authenticated Users
Guest PII (name, phone number, email)	Restricted	Authenticated Users
Guest-Facing Documents (food menu, service menu, etc)	Public	Aligned with business’ data control
Messages	Private	Authenticated Users
PMS API Token	Restricted	Only Akia’s system administration can access
Property’s Information (name, hours of operations, amenities, etc.)	Public	Aligned with business’ data control
Reports	Private	Authenticated Users; Admin only
Reservation Information (stay dates, price, etc.)	Private	Authenticated Users
Rich Media Messages (image, video)	Private	Authenticated Users
Survey Questions	Public	Guests who received survey links can have access
Survey Responses from Guests	Private	Authenticated Users; Admin only
Tasks	Private	Authenticated Users
Team Chat Messages	Private	Authenticated Users
User Name	Restricted	Individual user or admin
User Password	Restricted	Individual user