How can we help? 👋

Upsells

Offer guests early check-in, late checkout, stay extensions, and room upgrades in your Mini Apps


What Is the Upsells Feature?

Akia can help your property generate additional revenue by surfacing upsell items like early check-in, late checkout, and stay extensions on your Registration Cards or Rental Agreements for easy purchasing by guests.

 
💡
You will need to install Stripe to collect the guest’s credit card and process payments for these upsell items. Learn more here: Payments
 

How Do I Create Upsells?

Mini Apps

Because Akia receives all of your reservations from your PMS, we can help your team collect additional revenue by upselling the guest early check-in, late checkout, or stay extensions based on room availability.

 
Worried about guests purchasing an upsell and not being able to fulfill it? Akia automatically creates an order that your team can manage, and by default, only charges the guest’s credit card when the order is accepted.
 

Arrival Upsell (Early Check-in)

Configure a price for different check-in times or charge a flat fee. Guests will only see this component if nobody is checking out from the room on their arrival date (at the time of their viewing).

 
Notion image
 

Departure Upsells (Late Checkout & Extend Stay)

Configure a price for different checkout times or charge a flat fee. Guests will only see this component if nobody is checking in to the room on their departure date (at the time of their viewing).

 

Allow the guest to extend their stay one night with a discounted price (for display purposes we set the average night price to $100), and if it meets the extend stay range. Set an extend stay range to prevent guests from making a 3 night marketable window into a 2 night gap that is hard to sell. We calculate your average night price by the reservation payment value we get from your PMS.

 
Notion image
 

Automated Touchpoint

After you have added the component to your Mini App, you can create the automated touchpoint that can text the guest if they are applicable for the selected upsell.

 
Specify the Mini App you would like to use in the automation and the message verbiage
Specify the Mini App you would like to use in the automation and the message verbiage
 
📌
Reach out to us in the Support Chat or at help@akia.com if you want to get started with smart upsells and generate additional revenue!
 

Agreements

There are two parts to the Upsell feature, creating the Upsell inventory and then adding the Upsell option in an Agreement.

 

Create Upsell Inventory

  1. Click on your profile picture in the right-hand corner and go to Settings > Upsells
  1. Click + Add Upsell to add a new Upsell option
      • Type: specify if this add-on is a room upgrade or various add-on
      • Title: the label for the upsell for easy reference
      • Amount: cost to the guest for the upsell
      • Image: the image of the upsell
      • Description: a brief description of the upsell to encourage guests to purchase
      • In Stock: mark if the upsell is available for purchase
      • Condition: add any conditions to the upsell to ensure the right guests are receiving the upsell offerings
 
Click
Click Add Upsell to add a room upgrade or add-on item.
 

Add Upsells to Agreements

  1. Go to Settings > Agreements
  1. Click on the Agreement you want to add the Upsell to
  1. Scroll down on the left-hand side to “Upsells Text” and include your text to enable the Upsell field on the Agreement
      • Note that right now the Upsell field does not show in the Agreement profile so you will have to send the Agreement to yourself to preview the option
      • Optionally create a task for a department when the guest purchases the Upsell
      • Transaction fees apply to upsell amounts. For more information, please contact us in the Support Chat or help@akia.com.
  1. Click Ok to save
Specify
Specify Upsells Text for room upgrades and add-on items to appear on your Agreement. Select a Department to receive a task when a guest purchases an upsell.
 

Use Cases

  1. 🚴‍♀️ Offer all guests a $200 activity package on your registration card.
  1. 🏨 Offer guests staying in Single Queen rooms an upgrade to a Deluxe Suite for an additional $35 per night.
  1. 🍼 Offer a $50 babysitting voucher on your rental Agreement to guests staying more than 3 nights.
 

See Related

 
Did this answer your question?
😞
😐
🤩