What Is ID Verification
With ID Verification, Akia can help your team verify if the guest filling out the Registration Card is the same one who booked the reservation. Our ID Verification component requires the guest to submit photos of their ID (such as a driver’s license or passport) as well as a selfie which we then use to match the photos and the name on the ID to the name on the reservation to ensure it is the same person.
If Akia cannot automatically verify the guest, we will flag it to your team to determine how you would like to proceed, either manually verify or reach out to the guest for more information.
How Do I Add ID Verification to My Mini Apps/Registration Card?
With our Mini App editor, this step is as easy as it gets, drag and drop the ID Verification component to the desired location in your Mini App.
- Go to the Mini App Editor
- Select the Mini App you want to add ID Verification to
- Click Edit
- Drag and drop the ID Verification component at the desired location in the Mini App
- Enable 2-Step Verification
- Click on Save Changes
- Publish
How Do I See if a Guest Is Verified?
There are multiple ways to check if a guest is verified:
- We have an ID Verified widget in the text thread that will indicate if they are verified or not
- You can also utilize the Records tab,
- Select a default filter (Arrival Date/Departure Date/In-House) and add a new filter: Identity Verification Status is True
For example: If you want to text guests that were In-House on 12/08/2023 with Verified ID, just go to your records tab, select In-House, select date:12/08/2023, and then add the filter Identity Verification Status is True.
- You can also use the Reports feature to see guests with Verified ID by creating a report, and then clicking on the “…” icon on the upper right corner of the report, clicking on Edit, and adding the filter Identity Verification Status is True.
How Do I Manually Verify Guests?
You can manually verify guests by clicking on the Manually Verify button in the widget.
Use Cases
- 🪪 Guest Identity Verification: Ensuring that the person checking in matches the identity on the reservation by adding ID Verification to your rental agreement or any Mini App of your choosing. This is critical for security purposes and to prevent fraud.
- 💸 Minimizing Fraud and Theft: By verifying the identity of guests, your property can reduce the risk of fraudulent bookings and protect against identity theft.
- 🔒 Enhancing Guest Security: Knowing who stays in your hotel or rental property can help maintain a secure environment for all guests. This includes being able to quickly identify guests in case of emergencies.
- 🚨 Handling Legal Issues: In case of legal disputes or law enforcement requests, having verified ID information can be vital for hotels to provide accurate guest information.