October ‘25 - Loyalty Status – Akia

Product Updates

Marketing Suite - Loyalty Status

If you have our Marketing Suite, keep track of which guests are the most loyal to your property by setting up loyalty tiers in Settings > Loyalty Status. Choose whether loyalty should be based on the number of stays the guest has made or the number of nights the guest has stayed at your property.

📢 Reach out to us in the Support Chat or at help@akia.com if you are interested in our Marketing Suite.

You can specify the threshold for each tier (meaning a guest with x number of stays will be a part of x tier) and the color of each tier (click on the trophy icon to change the color) for easier recognition in the Akia inbox.

You can view the guest's loyalty status in the inbox, and hover over the border to see the guest's progress to the next tier.

Other Updates

AI Agent

Improved step-by-step instruction handling to walk guests through troubleshooting steps before escalating to your team

Specify how the agent should refer to the property when communicating with guests in the Config page

Agent can reissue guest’s keycodes in supervised or agentic mode with Akia’s Device Hub

New Asset tab in Mini Apps and Marketing sections which contains a record of your uploaded images

Mobile App Updates

Fixes & Improvements

Toggle Owner and VIP status for guests in their guest profile

Fixed app crashing when changing date on Records page or when creating tasks

Integration Updates

Property Management Systems

Better tracking of room/reservation re-assignments from Mews

Storing guest’s preferred language from Opera

Fixed issues with updating guest’s profile in Mews

Fixed not sending back Mini App PDFs for some Opera Cloud accounts

Fixes & Improvements

Mini Apps

Show Mini App name in the Payments page to better track where the payment came from

Automations

Upsells can be used as conditions in automations/display rules (Has early check-in, has late checkout, room upgrade)

Updated email template builder with more styling

Inbox & Reservations

Respecting line breaks in web chat messages

Team Communication & Analytics

Ability for Admins / Super Admins to archive team chats

Modules

Randomly generate a master code for a lock in Akia’s Device Hub

Support for devices in different timezones for Device Hub

Updated Marketing homepage

Misc

Fixed issue with unable to cancel completed orders, and updated completed order UI

Fixed password reset email showing an Error page if you’re already logged in to Akia