Product Updates
Reservation Agent Booking Link
When properties are setting their booking link for the reservation agent, they should only have to get a link for certain days, and our AI will help implement the correct tokens - no longer needing to manually replace the tokens themselves. This should help speed up adoption of the reservation agent.
Learn more about Akia’s AI Agent here: AI Agent
Email Template Editor Update
Still support drag and drop of components into the email editor but allowing for more layout customization like padding, fill, and radius of components to better suit your property’s branding.
Learn how to create email templates or Marketing with Akia: Email Templates & Marketing
This also introduces the Brand Kit page where you can specify your property's style (branding) theme for the email templates and components.
Other Updates
- Support for organization-level WhatsApp templates
- Analytics page now provides a previous time comparison
- AI Agent analytics now provide a breakdown of guest intent and where the agent could be improved, and clicking on a category will bring up a side panel where you can see the direct conversation data
Integration Updates
Property Management Systems
- Better handling of guests being added/removed from reservations for Cloudbeds, Mews, and StayNTouch
- Support multiple Airbnb accounts linked to one Akia account/multiple properties
- Fixed issues with sending back ID information to Mews
- Send back Akia order charges to the Opera folio
Fixes & Improvements
Automations
- Sentiment Score is now an available automation condition
Inbox & Reservations
- Ability to update or remove guest’s ID information from ID Verification
Team Communication & Analytics
- Support exporting individual analytics charts
Misc
- Added search bar for Device Hub master codes
- Updated in-app notification/confirmation appearance
- Ability to export Payouts section of Payments