Product Updates
AI Agent
Train your own AI Agent to help answer guest messages in your inbox, allowing your team to focus on important tasks and only be notified when the agent is unable to respond.
The agent works on the SMS, WhatsApp, Airbnb, and Web Chat platforms, and is a great way to reduce your response time and answer repeat questions.
Learn more about AI Agents with Akia here: AI Agent
Marketing Updates
Send out email or SMS campaigns with Akia’s marketing feature, learn more here: Marketing
- Newsletter website form
- Add this code snippet to your website to collect guest’s contact information for future marketing campaigns.
- Re-target guests based on previous interactions
- Use the conditions Marketing Message Clicked and Marketing Message Opened when creating a rule-based audience group to re-target guests who either clicked or opened a previously-sent marketing campaign.
- Marketing Opt-In Trigger
- Want to thank guests for opting-in to promotions by sending them a discount code or message? Create a Marketing Opt-in (Guest Opted-in Marketing) based on what consent the guest has provided and where the consent was given from (e.g. Mini App Marketing Consent component, Newsletter sign up on website, etc).
- Organization-level marketing campaigns
- If you manage multiple properties, create a campaign on the organization and select the audience groups for each individual audience you want to send the campaign to.
Other Updates
- New inbox folder design
- Raw HTML component in email template editor (supported for both transactional and marketing emails)
Integration Updates
New Integrations
- New integration - eRentalLock - https://erentallock.com/
Property Management Systems
- Receive number of young children from WebRezPro
Digital Keys
- Fixed Salto KS not correctly deleting users we accidentally created
Fixes & Improvements
Inbox & Reservations
- Showing Airbnb logo in the Akia inbox for Airbnb cohost messages
- Enable/disable viewing chats closed by another user in your inbox visibility settings
Misc
- Akia’s device hub will show in the guest’s chat when it attempts to generate a keycode when the guest’s last 4 digits cannot be used