New Users Start Here – Akia

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Akia Webinars

Learn about Akia through our Product Office Hours

Akia Basics

Getting Started

Overview of how to log in to your Akia account, navigate the dashboard, and use messaging tools to connect with guests and staff

Team & Collaboration

Managing Users & Roles

Overview of how to add and manage users in your Akia account, along with understanding user roles and permissions to ensure the right level of access for each team member

Messaging & Communication

Broadcast & Macros

Overview of creating and sending broadcasts, and using macros to streamline your messaging

Templates

Overview of creating and managing Email and WhatsApp Templates to communicate efficiently with guests

Automation Configuration

Journey & Triggers

Automated workflows composed of touchpoints and triggers, each guiding guests and initiating specific actions or events

Variants / Conditions (Advanced)

Different versions of a touchpoint or trigger, allowing customization for specific guests or scenarios

Mini-Apps for Guests

How to Create Mini App

Guest-facing Mini-Apps that provide self-service tools for information, requests, and personalized interactions

Collections / Upsells

Upsells and Collections let properties offer add-ons like early check-in, upgrades, or local activities. Upsells drive purchases, while Collections neatly display items for easy ordering or discovery

Utilities

Device Hub

Centralized hub to manage, monitor, and control connected devices for guest and property operations

Marketing

Send marketing campaigns to past guests to encourage rebooking and drive additional revenue