Product Updates
Device Activity Logs
View unlock/lock activity in the devices' page for tracking purposes. Also set a "Grace Period" so devices can be accessed x hours before the guest's access code's official start time - great for common doors where guests can access before their room is ready.
Learn more about managing your devices with Akia here: Device Hub
Integration Updates
New Integrations
- Vacasa PMS integration
Messaging
- Fixed Airbnb listings not showing up when multiple cohost accounts are connected
Property Management Systems
- Pull in amenities from Escapia
- Flag in Akia when Akia is unable to update an email in Mews because it’s already in use with another customer profile, and allow for manual override
- Pull in customer classifications from Mews
- Ability to flag accompanying guests from StayNTouch as accompanying, and push back accompanying guests from the Mini App to StayNTouch
- Ability to update the arrival and departure time in Track if the guest purchased Akia’s early check-in or late checkout upsell
Fixes & Improvements
Mini Apps
- Support Akia-issued keycode token which shows all of the codes and devices the guest has access to - customer.akia_keycode_all_devices
- Fixed orders from QR code resubmission overwriting a previous order's room
- Fixed terms and conditions component agree-all checkbox getting stuck loading when unchecking
Automations
- Increased tone of voice character limit for the AI Agent
- Ability to hide certain rooms/room types from being upsold by the AI Agent
Inbox & Reservations
- Compare credit card name with reservation name
- Support removing uploaded ID information under the guest’s profile
- Automatically re-route conversations based on designated routing rules if a guest messages back after 12 hours of no response
Misc
- Added NOK (Norwegian Krone) currency
- Support editing recurring (ongoing) marketing campaigns and selecting multiple audience groups for a single campaign
- Fixed Akia’s app notification badge not matching the number of notifications in the Akia inbox