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February ‘26 - Device Hub Updates


Product Updates

Device Activity Logs

View unlock/lock activity in the devices' page for tracking purposes. Also set a "Grace Period" so devices can be accessed x hours before the guest's access code's official start time - great for common doors where guests can access before their room is ready.

 

Learn more about managing your devices with Akia here: Device Hub

 
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Integration Updates

New Integrations

  • Vacasa PMS integration
 

Messaging

  • Fixed Airbnb listings not showing up when multiple cohost accounts are connected
 

Property Management Systems

  • Pull in amenities from Escapia
  • Flag in Akia when Akia is unable to update an email in Mews because it’s already in use with another customer profile, and allow for manual override
  • Pull in customer classifications from Mews
  • Ability to flag accompanying guests from StayNTouch as accompanying, and push back accompanying guests from the Mini App to StayNTouch
  • Ability to update the arrival and departure time in Track if the guest purchased Akia’s early check-in or late checkout upsell
 

Fixes & Improvements

Mini Apps

  • Support Akia-issued keycode token which shows all of the codes and devices the guest has access to - customer.akia_keycode_all_devices
  • Fixed orders from QR code resubmission overwriting a previous order's room
  • Fixed terms and conditions component agree-all checkbox getting stuck loading when unchecking
 

Automations

  • Increased tone of voice character limit for the AI Agent
  • Ability to hide certain rooms/room types from being upsold by the AI Agent
 

Inbox & Reservations

  • Compare credit card name with reservation name
  • Support removing uploaded ID information under the guest’s profile
  • Automatically re-route conversations based on designated routing rules if a guest messages back after 12 hours of no response
 

Misc

  • Added NOK (Norwegian Krone) currency
  • Support editing recurring (ongoing) marketing campaigns and selecting multiple audience groups for a single campaign
  • Fixed Akia’s app notification badge not matching the number of notifications in the Akia inbox
 
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