Product Updates
Condition Based on of Number of Nights/Stays
Want to encourage guests to stay again, and give a VIP experience to those who do? Use the new conditions Number of Nights Stayed and Number of Past Stays in your automated touchpoints or Mini Apps to send out different messaging to returning guests.
Number of Nights Stayed: Akia counts the number of nights the guest has stayed over past (non-canceled) reservations on the platform.
Number of Past Stays: Akia counts the number of past (non-canceled) reservations the guest has made on the platform.
💬 Akia tracks these numbers based on the reservation data we get from your PMS. If your PMS does not share past reservation history with Akia, we will only begin calculating these numbers from your integration date going forward.
Learn more about creating conditions here: Advanced: Variants & Conditions
Team Chat Unread and Snooze
Need to be reminded of an important message in a team/task chat? Mark it unread or snooze until a specified time.
Unread: The chat will appear in the inbox with a red dot, clicking on the team chat again will clear the red dot
Snooze: The chat will reopen at the time you specify, regardless if more messages come in and you've read them (e.g. You snooze the chat at 12 pm until 4 pm, even if you read the chat at 3:30 pm, you'll still be notified at 4 pm).
Other Updates
- Add descriptions to room upgrades to show guests the benefits of upgrading to a new room (e.g. bathtub rather than a shower, more space in the room, higher floor, free breakfast).
- Follow-up SMS supported for email marketing campaigns. Think of this like an abandoned cart notification where you can trigger a SMS message to be sent to the guest if they have opened or clicked your email.
- New dropdown option in the Mini App - Languages! Have guests select their preferred language within the Mini App, without having to manually type out the different languages you want them to choose from.
- Select which languages guests should choose from (e.g. English and French) so the guest only sees those options when they complete the Mini App.
Mobile App Updates
Device Hub on Mobile
It took a while, but Akia’s Device Hub is now supported on the mobile app, you’re able to view the guest’s Akia-issued keycode, modify the start and end times, and issue a new code if desired.
Learn more about how Akia can help manage keycodes for your property here: Device Hub
AI Rephrasing
After you’re done typing a message to your guests, click the sparkle icon (✨) to have Akia’s AI rephrase the message. Don’t like the response? Click the arrow to go back to your original message.
Integration Updates
New Integrations
- Goki - https://www.gokitech.com/
Property Management Systems
- Sending back guest’s address information to Cloudbeds with the Guest Profile Updated trigger
- Processing guest’s arrival and departure time from Hostfully
- Pushing back Akia’s Device Hub keycode to Hostfully’s pincode field using the Reservation Updated trigger
- Improved reliability of sending back guest data to Mews
- Optionally pushing back more information to StayNTouch: Mini App submission, date of birth, guest address, notes, and vehicle registration number
- Detecting accompanying guests from WebRezPro
Digital Keys
- Tracking when the RemoteLock code is first used
Fixes & Improvements
Mini Apps
- Renamed Checkout Config to Taxes & Fees for charging any taxes, delivery fees, or collect tips from guests when they order items (Payments)
Automations
- Fixed Reservation Update trigger not working on certain fields
Inbox & Reservations
- Archived/older guest chats show at the bottom of the search results rather than at the top
- Fixed not being able to see if a phone number you’re adding to the guest’s profile is already in use with another guest
- Fixed listing name for Airbnb inquiries not showing in the widget
Misc
- Leverage the Platform condition in reservation-level custom attributes based on the guest’s messaging platform - allowing you to have different responses if the guest is texting versus emailing for example
- Set your language in your Profile settings
- Fixed Akia’s Device Hub codes not being automatically extended for guests currently in house who extend their stay