Our team has been working hard to enhance the features and capabilities of our products, and we are excited to share some of the key updates with you.
Here are some of the biggest improvements we’ve released on the platform throughout 2025 and see what you could add to your property’s workflow.
AI Agent
Train your own AI Agent to help answer guest messages in your inbox, allowing your team to focus on important tasks and only be notified when the agent is unable to respond.
Learn more about AI Agents with Akia here: AI Agent
Marketing Suite - SMS and Email Marketing
With our revamped Marketing Suite, Akia builds accurate audiences from your PMS data and sending personalized email or SMS campaigns is a simple 3 step process.
Learn more about our Marketing Suite here: Marketing
Collect emails on your website:
Target loyal guests:
Send personalized SMS campaigns:
Akia Everywhere Browser Extension
View your Akia inbox within your PMS or any browser tab with Akia’s browser extension.
Download the extension here: Akia Everywhere (supported on Chrome and Microsoft Edge)
Improvements
Mini App Preview Mode
Once you've published a Mini App, click on the Preview button to select a guest and see how the Mini App looks for their reservation details.
Learn how to create and edit Mini Apps here: Create and Edit Mini Apps
Merge & Unmerge Guest Profiles
Manage multiple profiles for a guest/conversation threads in the Inbox with the Manage Conversations button. View the video below to learn how to merge profiles together.
Updated Rooms/Listings Page
Depending on what property type you’re managing, you’ll see an updated page to view and manage all of your current units.
If you’re a hotel, you’ll see Rooms:
If you’re a VR, you’ll see Listings:
New Integrations
- Elina PMS - https://www.elinapms.com/
- Goki - https://www.gokitech.com/
- HotelKey - https://www.hotelkeyapp.com/#/
- Hotelizer - https://www.hotelizer.net/index_en.php
- StayFlexi - https://business.stayflexi.com/
🥳 Do you need help with configuring any of the above or have further questions? Reach out to us in the Support Chat or at help@akia.com and we’ll be happy to assist!