What Are Email Templates?
Email templates can be used as an additional message platform for any of your scheduled messages to ensure your guests receive any necessary information.
Akia Tip: You can preview an email template in the Action Variants section, click Test Run, and change the platform to Email.
How to Create Email Templates
GIF Example
Step-By-Step
- Click on the lightning bolt at the top of the page and go to the Email Templates section
- Click + Create and name the email in the top left corner
- You also have the option of uploading an HTML template instead of creating one with our editor. Be mindful of Akia’s Message Tokens when creating your template so that you can dynamically show information relevant to the guest!
- Write the subject line and preview text so guests are more likely to click!
- Begin configuring your message using the email editor components and message tokens. Very similar to our Mini App editor, this email editor is fully drag and drop.
- Click Save Changes to finish editing - only one user can edit a Mini App at a time
Apply an Email Template to a Scheduled Message
GIF Example
Step-By-Step
- Click on the Scheduled Message you want to edit
- Click on the desired Action Variant
- Go to the Message Platforms section and select Email
- Reorder the platform priority (if applicable) by clicking on the up and down arrows to the right
- Choose the email template you want to use
- Click Ok to save
If you select Use the same message as Text Message, the email will show like this:
Use Cases
- 📵 Texts Not Being Delivered: If you see that guests aren’t receiving your messages (⚠️ to the right of the message bubble) then an Email template is the perfect backup option to ensure they get the necessary information.
- For all of your scheduled messages, click Email as an additional message platform and Use the same message as Text Message if you don’t want to create new email templates.
- 🧑💼 Online Travel Agent Bookings: Akia does not store OTA phone numbers in the system, so guests who book via these OTAs will not have a valid phone number and will not receive the information without an email fallback.
- ✉️ Promotional Marketing: Send guests a special promotional email to encourage them to visit your property’s facilities.
- SMS Carriers are more likely to filter promotional/marketing messages, so using email templates will bypass carrier filtering.