# Akia | Knowledge Base

> Learn how to use Akia. Read through our product guides and articles to make the best use of Akia for your property.

_This file helps AI assistants and crawlers discover the contents of this help center. Each article is also available as plain markdown by appending `.md` to its URL._

## Documentation

### [New Users Start Here](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde)

> Videos to get started, engage guests, and streamline your work.

- [Akia Webinars](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/akia-webinars/3SDwVWXpfuwYhw5eYbMosZ.md): Learn about Akia through our Product Office Hours
- [Getting Started](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/getting-started/5FoLT5axenEkgTqDyxGhFM.md): Video Series: Logging in, navigating Akia, and using messaging tools
- [Managing Users & Roles](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/managing-users--roles-/5FoLT5axendA1Ci8dRp9Jd.md): Video Series: How to add users, manage roles, and set permissions in Akia
- [Broadcast & Macros](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/broadcast--macros/5FoLT5axepfBT77d7o9L8N.md): Video Series: Creating broadcasts and using macros to simplify messaging
- [Templates](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/templates/5FoLT5axepwi4px2ft2nSJ.md): Video Series: How to create and manage Email & WhatsApp templates
- [Journey & Triggers](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/journey--triggers/5FoLT5axepoScC2MswesKX.md): Video Series: Automated Workflows with Touchpoints & Triggers
- [Variants / Conditions (Advanced)](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/variants--conditions-advanced/5FoLT5axepvt6bNFtwCyEo.md): Video Series: Custom Touchpoints & Triggers
- [How to Create Mini App](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/how-to-create-mini-app/5FoLT5axentg3U2xdis1Lv.md): Video Series: Mini-Apps for info, and personalized experiences
- [Collections / Upsells](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/collections--upsells/5FoLT5axepdsM6SSK1K4Ac.md): Video Series: Drive purchases and showcase items with Upsells and Collections
- [Device Hub](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/device-hub/5FoLT5axemVw9FXS24SBtU.md): Video Series: Central hub to manage and monitor connected devices
- [Marketing](https://help.akia.com/new-users-start-here-/8cvjHtCDbuUPDarJjkgjde/marketing/5FoLT5axeooqffjxiMRUH9.md): Video Series: Engage past guests to encourage rebooking and increase revenue

### [Daily Use](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd)

> Guide to managing guest experience with Akia.

- [Broadcast](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/broadcast-/vBfzA9m4hDRhvhbj9QgTuS.md): Send a message to multiple guests at once.
- [Guest Profile & Records Tab](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/guest-profile--records-tab/adE94u5TNqEi57ktAqKoit.md): Add a new guest, edit guest information, and add a reservation.
- [Inbox & Guest Messaging](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/inbox--guest-messaging/6HgRtyU14L5vvU3oPtMs6T.md): Communicating with guests through your Akia inbox.
- [Using Kiosk at the Front Desk](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/using-kiosk-at-the-front-desk-/8iKAHxugtcqczZ88mZXYxZ.md): Look up unsigned Mini Apps and collect guest signatures.
- [Create and Manage Team Chats](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/create-and-manage-team-chats/tWhptJReYxQTX8W6Zgw1eQ.md): Manage to-do items with your team internally.
- [Create and Manage Tasks](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/create-and-manage-tasks/is9xtjiqTZZx5BBwUiARpG.md): Keep track of internal to-do items.
- [Manage Order Requests](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/manage-order-requests/1EdfHpBso881gzVqEY8Tyv.md): Manage menu orders from guests.
- [Reports](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/reports/x4c6E5rPg25psQJiLBrNpR.md): Create and view reports based on guest reservations, Agreements, Surveys, or orders.
- [Analytics](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/analytics/45Qb8yKLJvHW962ggYNCR6.md): Track various analytics for your property.
- [Incident Response Plan](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/incident-response-plan/rr63ZB8fL1kdrkog5oYDLA.md): A plan for maintaining a secure environment for customer data. This plan covers managing and assessing incidents.
- [Data Classification Matrix](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/data-classification-matrix/8qkhfXVQSuxjEyxwamViYN.md)
- [Data Flow Diagram](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/data-flow-diagram/kNR2VHNU49qBPC9LjjFm9k.md)
- [Managing Credit Card Information](https://help.akia.com/daily-use/qQrUPPyYnwX4HqHjxvRBMd/managing-credit-card-information/1ngzTJV5K6ybLMStrYuBML.md)

### [Configuration](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni)

> Setting up and making changes to your account.

- [Browser Notifications](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/browser-notifications/vK4BBGENBfQDPZStXPhXnJ.md): Receive notifications when action is required
- [Mobile App](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/mobile-app-/iSfRX2sfd3raV9sHuqpETb.md): Available for iOS and Android
- [Managing Multiple Properties](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/managing-multiple-properties/23WT9iYHtqj8z8oWZMM16u.md): Switching between multiple properties’ accounts in Akia
- [Property Configuration](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/property-configuration/jEgnhygV9Twd7kbd5UAqPv.md): How to modify details about your property
- [Users & Permissions](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/users--permissions/sLwCk8nixcnDbBNNFtfTAs.md): How to add and edit users, departments, and permission sets
- [Customer Languages](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/customer-languages/aS2r7ZjDBPPxnawJBdi3wN.md): Automatically translate guest messages and translate your own messages to guests’ language
- [Device Hub](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/device-hub/qJQod5tFY7NnpBnSRPk1vt.md): Learn how to connect your lock account to Akia to automatically issue key codes to guests
- [Create and Edit Mini Apps](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/create-and-edit-mini-apps/mKNbAfmCSJeVm4ZkdC3B96.md): Provide a Mini App that can contain booklet and agreement elements
- [Collections](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/collections/knCWnnbt3BBJbA6GNaCJZC.md): Create collections of items that can be shown in your Mini Apps
- [Create and Edit Touchpoints](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/create-and-edit-touchpoints/nfrpFA3XcUP5FPJEc7aJdr.md): Create or edit a message to send to your guests at a certain time
- [Triggers](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/triggers/wsTFCr3z5NQK8q4s1rGrfp.md): Automate actions based on certain triggers in Akia, like an agreement being signed or an order being placed
- [Automated Replies](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/automated-replies/wWWS1b6yoj4YPwjoAaUhEB.md): Set up Akia to understand guest requests and respond automatically
- [AI Agent (Akia)](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/ai-agent-akia/4t7DKzMgsZcJxhTNan42su.md): Configure an AI Agent (Akia) to help assist with guest questions
- [Routing](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/routing/fsPiQQs1RMUHZhX4CrSBhQ.md): Automatically route guest conversations to a department or user based on the guest’s reservation
- [Advanced: Variants & Conditions](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/advanced-variants--conditions/9X8ZbTwgpbu3n4AScvdJmf.md): Create multiple versions of a message to send to different guests
- [Email Templates](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/email-templates/9Vd9fnfZUfP8cj2EEQzZGv.md): Customize how your emails look when they are sent from Akia
- [WhatsApp Templates](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/whatsapp-templates/rZvCpJAzCi1ktYaXEFJEb8.md): Create WhatsApp templates that you can send to guests
- [Macros](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/macros/nWpYWCtPceoUKWuEZBZ6p6.md): Create message templates to send manually
- [Message Tokens](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/message-tokens/u7tuXx8t35BiFmuB5PDisB.md): Use dynamic tokens to customize your messages, Mini Apps, and templates
- [Upsells](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/upsells/7vUh6hWAGamkrAj6a7bGJk.md): Offer guests early check-in, late checkout, stay extensions, and room upgrades in your Mini Apps
- [ID Verification](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/id-verification/aGwWhAhpyrMBZgUVfamTUn.md): Have Akia automatically verify if the guest who submits the Registration Card is the same one who booked the reservation
- [Payments](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/payments/4tAYJpsPJLz1TL8oTfvQHg.md): Place a hold on a card, collect payments, and create a tipping form for guests
- [Marketing](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/marketing/5et8XZLdNUGuRkrKm8htSd.md): Send marketing campaigns to your past guests to encourage rebooking and generate additional revenue
- [Dialer](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/dialer/42AMvpR18WfYeoVoyRx4QM.md): Learn how to manage calls with Akia
- [Web Chat](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/web-chat/krYkKknjtY4Amk3jrKrYfX.md): Connect with guests who are browsing your website
- [Advanced: Contact Groups](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/advanced-contact-groups/tc7G3yy3e8nHDJPnhxztRY.md): Upload multiple contacts at once and group them
- [Advanced: Custom Attributes](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/advanced-custom-attributes/bZ6TwSm67BnGXrTBVH7ktE.md): Define rules based on guest information, like wifi passwords based on the guest’s unit
- [Advanced: Custom Fields (Fields)](https://help.akia.com/configuration/g9mzHM9VrpSu3scynbGpni/advanced-custom-fields-fields/upni6WuSQcn3bpf91shirv.md): Activate the Custom Fields retrieved from your PMS in Akia, or create your own Custom Fields

### [Troubleshooting](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp)

> Find solutions to common issues.

- [FAQs](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp/faqs/iKhEhvsVWbjsMBFXmGcGns.md): View commonly asked questions about the platform
- [Guest Messaging Issues](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp/guest-messaging-issues/vJEuM3xx4Lj12zEXnhnHgj.md): The guest’s phone number could be invalid, a landline, international, or out of service.
- [Scheduled Messaging Issues](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp/scheduled-messaging-issues/cQAJHVxPUrbmkG6UYfaRLb.md): Akia didn’t send your scheduled message or you’re having trouble configuring a new one.
- [Automated Reply Issues](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp/automated-reply-issues/j18h5ZL5zhGGYsEa8K6duM.md): Akia did not detect a guest’s message or Akia incorrectly responded.
- [Reservation Issues](https://help.akia.com/troubleshooting/bLWdghpwg9VrT2SZzQNoCp/reservation-issues/pXPXM7YvwGQBr737Tdy7w1.md): Reservation not showing in Akia or the information is not correct.

### [Integrations](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9)

> Learn how Akia integrates with other systems.

- [WhatsApp](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/whatsapp/1MCqT3Y1TtXwuDs5rTo3vE.md): Communicate with guests using WhatsApp
- [Unified Inbox](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/unified-inbox/rwSo5Sg9iNGmTEokiK7khm.md): Connect messages from booking sites and social media channels in Akia
- [Flexipass](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/flexipass/x2Rqgd5NaHwsHTbCHv5fj1.md): Keyless mobile access
- [RemoteLock](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/remotelock/wYVQAqxAGupxLiPQutD2A9.md): Smart lock technology
- [Brivo](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/brivo/owAiLMgpSKVQmu8ywyhwH9.md): Smart lock access control
- [Salto KS](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/salto-ks/e6kXUjzjdnw7c81PonucLY.md): Smart lock access control
- [Apaleo](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/apaleo/aZstWgdvMnQUFRaQQVoNNS.md): Learn how to connect Akia to Apaleo
- [Clock PMS](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/clock-pms/qjtQgx952895wgDpTWzarU.md): Learn how to connect Akia to Clock
- [Cloudbeds](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/cloudbeds/nCQm8nwzBUQGMe1zfDe5ES.md): Learn how to connect Akia to Cloudbeds
- [Escapia](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/escapia-/9yneqtMaba6L5bFvXpYqsM.md): Learn how to connect Akia to Escapia
- [Guesty](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/guesty/rhWBt33iYwZiNQnMmTUYCU.md): Learn how to connect Akia to Guesty
- [Hospitable](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/hospitable/e8iNgFZbuV9JCjEoFCLype.md): Learn how to connect Akia to Hospitable
- [Hostaway](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/hostaway/q5Gocima2rvxtaQZYwDeJK.md): Learn how to connect Akia to Hostaway
- [Hostfully](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/hostfully/jfHwbTTSTpA9WM6f3aqnRF.md): Learn how to connect Akia to Hostfully
- [InnRoad](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/innroad/37qSjwcoFbXrmZgyveeo7g.md): Learn how to connect Akia to innRoad
- [Little Hotelier](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/little-hotelier/kWEK7KxZxJx9adBYv9W81V.md): Learn how to connect Akia to Little Hotelier
- [Mews](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/mews/hiNeR5gaythLWho1zAv2uB.md): Learn how to connect Akia to Mews
- [Opera (Reports)](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/opera-reports/pZijTTBFoBtDWGRqRD2rD1.md): Learn how to connect Akia to Opera
- [Opera (OHIP)](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/opera-ohip/gJPTEtPfpvpHVxff2q9gkZ.md): Learn how to connect Akia to Opera OHIP
- [OwnerRez](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/ownerrez/7qpUkDY6TGdbXvKuz5yi3H.md): Learn how to connect Akia to OwnerRez
- [RezStream](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/rezstream/cw5b6sNBvbu9dw44KHdNvD.md): Learn how to connect Akia to RezStream
- [RoomKey](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/roomkey/byXr7CC7qndVENPyRy1BNa.md): Learn how to connect Akia to RoomKey
- [StayNTouch](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/stayntouch/g77Gmpao6g6TjxdeRoYsyC.md): Learn how to connect Akia to StayNTouch
- [Streamline](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/streamline/nhSk3sFYa7T8jxSLCSFFgY.md): Learn how to connect Akia to Streamline
- [Track](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/track/hj3REdJzetchCTtSofhaCP.md): Learn how to connect Akia to Track
- [WebRezPro](https://help.akia.com/integrations/uPiRttStdPbTZj2446CdD9/webrezpro/622fiieW2MdiX3c2feW3pB.md): Learn how to connect Akia to WebRezPro

### [Akia Platform Updates](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy)

> View recent changes on Akia.

- [iOS 26 Update](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/ios-26-update/5S8SLQ2RTSTsSNg8TSYdVb.md)
- [Registration Required for SMS Compliance](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/registration-required-for-sms-compliance/9aivRrjhCF7rDqZJ4YTUTP.md)
- [February ‘26 - Device Hub Updates](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/february-‘26---device-hub-updates/7dVhDH4y6SbR2pqqGePsWP.md)
- [January ‘26 - AI Agent & Email Template Updates](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/january-‘26---ai-agent--email-template-updates/6Z3rXrtYjTYgdJVQVC2a6D.md)
- [2025 - Akia Year in Review](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/2025---akia-year-in-review/6Ef29ndpErNZErxRK9uvYE.md)
- [2023 Akia Year in Review](https://help.akia.com/akia-platform-updates/hHNssqsjvD1MiQCBxYJEdy/2023-akia-year-in-review/cuu2cRtUVbkX4mqPBEwkR1.md)